Posted by bb on Thursday 7th of June 2007 at 11:20 am;.
Filed Under News, Rants 

Somethings in life are righteous.

Today – two righteous things happened to me. And boy does it feel good 🙂

1. Old Landlord

Mrs bb and I have purchased our first house together. Naturally that means we have left our rented accomodation and did the whole check the property for damage thing. We all agreed, very nicely, that there was some wear and tear which we would have to pay for.

When the cheque for our deposit arrived – they had taken over £350 for a 3m sq piece of lino!

Mrs bb was a little more restrained than I in her reaction. After we had decided that perhaps a thermonuclear strike (my idea) was a touch over-reacting, Mrs bb crafted a kick ass letter and fired it off. It contained lots of things like “legislation xxxx paragraph yyy says that you are in breach of zzzzz by doing this”.

Our landlord was never the sharpest tool in the toolbox. You would actually feel stupider after speaking with im. In fact, the longur you tawked two hymn, the wurz it gott. No way was it his idea to rip us off.

Now Mrs Landlord was another story – anal to the point of OCD. She knew what she was doing when she sent through that phoney quote and everything. What she hadn’t expected was the awesome power of MadWife(tm). Even I don’t mess with that. Chuck Norris doesn’t fuck with MadWife(tm).

Today a cheque for the correct difference arrived in the post. Righteous! And quite lucky for Mrs Landlord else she would have had to face the awesome fury of MadWife(tm). And that is enough to ruin anyone’s day. Badly.

2. Barclays Bank

This is not my first blog about Barclays. But today, my relationship manager phoned up and was surprised to hear I was planning on moving banks and I actually got to explain to her that she is less suited to being a relationship manager than Harold Shipman was to being a GP.

I spend nearly £10k a year with Barclays, just on bank charges. I do not have an overdraft, I do not want an overdraft. I have no special account requirements (other than several accounts in different currencies). All I need is that when I make an international same day payment, it is processed quickly, efficiently and I get my MT100 (proof of payment) quickly to give to my suppliers. This is not too much to ask one might imagine.

To highlight exactly how poor the service has been at Barclays, one day recently I was expecting some funds from one of my customers. Normally these funds hit my account by 9am. When they weren’t in by about 11 I asked my relationship manager to see if she could try and track down where the payment may be. I provided MT100, reference numbers and everything.

Her response : “As for the payment it can come into your account at anytime today”.

Right. Fantastic. Thank you for taking the time to check into it. Don’t worry about me – I’ll just sit here with all the proof that the funds should already be here and reflect on the temerity of actually asking you to do your damn job.

I realise that yelling and shouting at people, and generally being offensive, is rather an unappealling trait. But ever since this lump took over running my account she has done nothing, nada, zilch to help. Actually reaching her by email or phone has always ranked as one of my most difficult achievements.

So to actually reach get her on the phone and manage to explain that just ignoring emails and phone calls has not endeared her to me, shoot down her “I never got any emails/calls” with read receipts etc but more importantly to actually get it off my chest was, indeed, RIGHTEOUS!

Dozy fucking cow.

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